Frequently asked questions

Choose your delivery location to check availability in your neighbourhood.

Your basket and checkout show your item prices and total before you place an order.

No. Choose No tip, a percentage or a custom amount at checkout. Tips go to your rider.

Follow your order's actual preparation and delivery progress in My orders. Travel estimates are available when your rider is on the way. Arrival times may change.

Review and approve any proposed replacements in your order details. You will not receive a replacement without your approval.

Online payment is not currently enabled. Placing an order does not charge a card or confirm payment. Contact Onesyde support about payment. Do not send money to an unverified contact.

Open the order and contact support or report a problem. Include the order reference, affected items and details. Cancellation and refund eligibility are assessed based on fulfilment stage and any verified payment.

Contact support from the active order before collection. A change must be within coverage and confirmed by support; editing a saved address does not change an existing order.

Your order shows genuine status updates and a map when your assigned rider shares location during an active delivery. If GPS is missing or stale, tracking and travel estimates may be unavailable.

Your account provides orders, addresses, profile information, wishlist, notification preferences and settings. Use password reset on the sign-in page if you cannot access your account.